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I was watching an infromercial today for a Bissel vacuum cleaner.
QUESTION: Maybe someone with the knowledge of the appropriate Act may throw some
light on this:
I was watching an infromercial today for a Bissel vacuum cleaner. The
manufacturer's commercial [US] stated the unit has a two year warranty
however when L.V. Martin's part came on, they stated one year warranty.
So, if the advert stated two and Martin's state one, which one should
the consumer get?
ANSWER: The minimum legal requirement is a 1 year warranty BUT since the
product must be suitable for the purpose for which it was sold there
is a strong case that a machine which would normally be expected to
have (say) a 10 year working life but which craps out after 18 months,
might be repaired with at least some of the cost being borne by the
seller.
Discussed this with a friend who works for the leading direct marketing
company in New Zealand. She says that they would have edited out the
American warranty and not left things open for discussion!
Under the Fair Trading Act, you can claim for misleading the customer with
conflicting information.
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